What is Europa’s return policy?

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. Exceptions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Note: Any new or gently used Cosmetic or Fragrance product purchased at Europa’s that does not meet your needs will be accepted for return.

How Refund Are Received

  • You have proof of purchase: If you have your original receipt, the credit card you used to purchase, your return label or packing slip, you will get a refund in the original form of payment
  • It was a gift: If you have a gift receipt, a return label or a bridal registry number, you will get a refund in the form of a store credit
  • You don’t have proof of purchase: You may still be eligible for store credit for the item’s lowest selling price within the last 180 days
Note: Store credit may be issued as an EZ Exchange Card (can be used like a Europa’s Gift Card online or in store) or Merchandise Certificate (can be used in store only).

 

We will credit your account(s) within 3–5 business days of receiving your return. It may take several days to post activity to your account.
For purchases made with multiple forms of payment, your credit accounts will be refunded the amount originally charged and the remaining amount may be issued in the form of a Europa’s Happy Returns card or a Merchandise Only Certificate mailed to your billing address in approximately 2–4 weeks.

How Store Refund Are Made

How store refunds are credited

Once your return is received in store, we will process your credit immediately. If you provide us with an email address, we will email you once your return is received and your credit is processed. Depending on your bank’s processing time, your credit may take a few days to reflect on your account.

How To Make A Return

We offer free returns in store or by mail. Free returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses and area rugs. Free returns do not apply to international orders. There is a charge for scheduled return pickup in areas offering the service.

Return to a store: Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email or registry number to look up your information for you. At this time, we are unable to process returns at curbside.
Return by mail: Only items purchased online can be returned by mail. Start A Return
Note: Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes and apply the correct return label to each box to ensure you receive your refund without further delays.

How To Make An Exchange

Exchanges to a store: Items purchased in a store must be exchanged at a store. Items purchased online can be exchanged at a store, or returned by mail and a new order for the item can be made online. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
Exchanges by mail: Only items purchased online can be returned by mail. Once you complete your return, place a new order for the item at current selling price. Start A Return